Privacy Policy

1. Information We Collect

We collect information in order to operate, maintain, and improve the Services. The types of information we collect include:

• Account Information. When you create an account or subscribe to TradingFlow, we may collect your name, email address, password, billing details, and other registration information.
• Usage Data. We collect information about how you access and use the Services, such as log data, IP address, browser type, device identifiers, pages viewed, referring/exit pages, and timestamps.
• Payment Information. If you purchase a paid plan, our third‑party payment processors collect and process payment information on our behalf. We do not store full credit card numbers.
• Customer Communications. If you contact us (for example by email or in‑app support), we collect the content of your message, your contact details, and any other information you choose to provide.
• Market and Trading‑Related Data. In connection with the Services, we may process market data, analytics, and configuration information that you upload or configure in TradingFlow. You are responsible for ensuring you have the right to provide any such data to us.

2. How We Use Information

We use the information we collect for purposes including:

• Providing, operating, and maintaining the Services.
• Personalizing the Services, including dashboards, alerts, and analytics within TradingFlow.
• Monitoring and improving the performance, security, and reliability of the Services.
• Communicating with you about your account, product updates, and changes to our policies.
• Providing customer support and responding to your requests and inquiries.
• Detecting, preventing, and addressing fraud, abuse, security incidents, and other harmful activity.
• Complying with legal obligations and enforcing our agreements, including our Terms of Service.

3. Legal Bases for Processing

Where applicable law requires a legal basis for processing, we process personal information on the basis of:

• Contract necessity – to provide the Services to you and perform our obligations under our agreement with you.
• Legitimate interests – to operate, improve, and secure the Services, and to communicate with you about relevant updates, where our interests are not overridden by your rights.
• Consent – where we rely on your consent, for example for certain marketing communications, which you may withdraw at any time.
• Legal obligations – to comply with applicable laws, regulations, and lawful requests.

4. How We Share Information

We do not sell your personal information. We may share information in the following situations:

• Service Providers. We engage trusted third‑party vendors to provide services such as cloud hosting, analytics, logging, email delivery, and payment processing. These providers process information on our behalf under appropriate contractual safeguards.
• Business Transfers. If we are involved in a merger, acquisition, financing, or sale of all or a portion of our business, information may be transferred as part of that transaction, subject to reasonable confidentiality protections.
• Legal and Safety. We may disclose information if we believe in good faith that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the rights, property, or safety of FLOWMAN LLC, our users, or the public; or to detect, prevent, or address fraud or security issues.
• With Your Direction. We may share information with third parties when you direct us to do so, such as when you integrate TradingFlow with a third‑party platform or API.

5. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the nature of the data and our obligations under applicable law.

6. Data Security

We implement technical and organizational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. International Transfers

The Services may be operated from and data may be processed in countries other than the one in which you are located. Where required, we implement appropriate safeguards to protect personal information in connection with such transfers.

8. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights with respect to your personal information, such as the right to:

• Access, correct, or update your account information.
• Request deletion of certain personal information, subject to legal exceptions.
• Object to or request restriction of certain processing activities.
• Withdraw consent where processing is based on your consent, without affecting the lawfulness of processing prior to withdrawal.

To exercise these rights, you may contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

9. Children's Privacy

The Services are not directed to children under 18, and we do not knowingly collect personal information from children under 18. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this Policy periodically to stay informed about our practices.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices in connection with TradingFlow (tradingflow.com), you may contact:

FLOWMAN LLC
Attn: Privacy
Email: support@tradingflow.com